Shipping & Delivery Policy

1. Our Shipping Commitment

At Sesame King, we take pride in manufacturing premium-quality, all-natural tahini products made in the USA.

We are committed to processing orders promptly, packaging products carefully, and delivering our products to customers as efficiently and reliably as possible.

This Shipping & Delivery Policy explains our shipping coverage, free-shipping offer, processing times, estimated delivery schedules, and procedures for addressing shipping-related concerns.

2. Shipping Destinations

Sesame King currently offers standard online retail shipping within the contiguous 48 United States.

This includes the continental states of the United States, excluding Alaska and Hawaii.

Our standard online shipping program does not include:

Alaska
Hawaii
Puerto Rico and other U.S. territories
International destinations

Customers located outside the contiguous 48 states may contact Sesame King before placing an order to inquire about potential shipping arrangements.

Shipping outside our standard delivery area is not guaranteed and may be subject to separately quoted charges, product restrictions, and carrier availability.

3. Free Shipping — No Minimum Purchase Required

Sesame King offers FREE SHIPPING on ALL online retail orders shipped within the contiguous 48 United States.

There is no minimum order amount required to qualify.

Free shipping applies to eligible retail orders placed directly through www.SesameKing.com and delivered to addresses within our standard shipping area.

We select the shipping carrier and service based on the delivery destination, package characteristics, and available transportation options.

Free shipping applies to standard online retail orders only.

Wholesale, bulk, food-service, and separately negotiated commercial orders may be subject to different shipping and freight arrangements.

Any applicable charges for separately arranged delivery will be disclosed before the customer confirms the order.

4. Order Processing Time

Sesame King generally processes orders within 1–2 business days after successful payment authorization and order acceptance.

Business days are Monday through Friday, excluding holidays and operational closures.

Orders received on weekends or holidays generally begin processing on the next business day.

Processing times may vary due to product availability, order volume, holidays, or unexpected operational circumstances.

Order processing time is separate from shipping transit time.

If a significant delay occurs, we will make reasonable efforts to contact the customer and provide updated information or an appropriate resolution.

5. Shipping Carriers

Sesame King uses reputable national shipping carriers, including:

FedEx
UPS
USPS — United States Postal Service

The carrier and service used for an order are selected based on the destination, package size, weight, and available shipping options.

Unless otherwise specifically offered, customers are not guaranteed a particular carrier or delivery service.

6. Estimated Delivery Times

Once an order has shipped, delivery normally takes approximately 3–5 days, depending on the customer’s location, carrier schedule, and shipping service.

Estimated Order-to-Delivery Timeline

Stage	Estimated Time
Order processing	1–2 business days
Shipping transit	Normally 3–5 days
Overall expected delivery	Approximately 4–7 days, excluding holidays and additional delays

The overall estimate assumes normal processing and carrier operations. Weekends, holidays, and carrier schedules may extend the elapsed time between purchase and delivery.

Delivery estimates are not guaranteed unless a specific guaranteed shipping service is expressly provided.

Weather conditions, transportation interruptions, holidays, and other circumstances outside our reasonable control may affect delivery schedules.

7. Product Packaging and Quality

Sesame King products are carefully packaged to help preserve product quality and protect containers during shipment.

Our tahini products are made with quality ingredients and without preservatives.

Customers should inspect their orders upon delivery and follow the storage instructions provided on the product packaging.

Because tahini is made from sesame seeds, natural oil separation may occur. This is a normal characteristic of tahini and does not necessarily indicate spoilage or product damage.

If a product arrives damaged, leaking, contaminated, or otherwise in unacceptable condition, customers should contact our customer service department promptly.

8. Shipment Tracking

When available, shipment tracking information is provided by email or through the customer’s online account.

Tracking information may not become active immediately after a shipping label is created.

Carrier tracking generally becomes available once the package has been accepted and scanned by the shipping provider.

Customers may track shipments through the applicable carrier’s website.

9. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the recipient’s name, street address, apartment or suite number, city, state, and ZIP code before completing an order.

Incorrect or incomplete addresses may result in shipping delays, failed deliveries, or returned packages.

Some shipping services may have restrictions concerning P.O. boxes or other address types.

Customers who discover an address error should contact Sesame King as soon as possible.

Shipping address changes cannot always be accommodated after an order has been dispatched.

10. Damaged, Lost, or Incorrect Shipments

We want every customer to receive their Sesame King order in good condition.

If an order arrives damaged, contains incorrect products, or has another delivery-related issue, please contact us promptly.

Refund requests for products received must be submitted within 7 calendar days of delivery, subject to any additional rights and remedies provided by applicable law.

When contacting us, please include:

Customer name
Order number
Date of delivery
Description of the problem
Photographs of the product and packaging, when available

We will review the circumstances and determine an appropriate refund, replacement, or other resolution in accordance with our Refunds, Returns & Cancellation Policy and applicable law.

For missing or lost shipments, customers should contact us after the expected delivery period has passed. We will review tracking information and investigate the issue with the applicable carrier.

The seven-day reporting period for received products does not apply to an order that has never been delivered.

11. Wholesale, Bulk, and Food-Service Orders

Sesame King also offers wholesale and food-service packaging for commercial customers.

Wholesale, bulk, and commercial orders may have separate shipping terms, including freight charges, pallet shipping requirements, minimum order quantities, and delivery schedules.

Our standard free-shipping offer for online retail purchases does not automatically apply to separately negotiated commercial orders.

Applicable arrangements will be communicated through the relevant quotation, order confirmation, or commercial agreement.

For wholesale inquiries, please contact sales@sesameking.com.

12. Returns, Refunds, and Cancellations

Refund requests must generally be submitted within 7 calendar days after receiving the product.

Because Sesame King sells food products, certain merchandise may not be eligible for physical returns for food safety and quality reasons.

Eligible refunds, returns, replacements, and cancellations are handled according to our separate Refunds, Returns & Cancellation Policy and applicable law.

Nothing in this policy limits customer rights or remedies that cannot legally be excluded.

13. Changes to This Policy

Sunshine International Foods, Inc., doing business as Sesame King, reserves the right to update this Shipping & Delivery Policy to reflect changes in shipping procedures, carrier availability, business operations, or applicable legal requirements.

Updates will be posted on this webpage with a revised effective date.

Changes will apply prospectively, subject to applicable law.

14. Contact Information

For questions regarding shipping, delivery estimates, tracking information, damaged shipments, or order concerns, please contact:

Sunshine International Foods, Inc. – Sesame King

26 Spruce Street

Methuen, MA 01844

United States

Phone: (978) 837-3209

Customer Service Email: customerservice@sesameking.com

Wholesale Inquiries: sales@sesameking.com

Website: https://www.sesameking.com